Estudo de caso sobre o uso da notação BPMN no mapeamento do processo de baixa de atividades complementares na UCSAL

Abstract

To demonstrate the benefits that the use of BPM can provide for a higher education institution, a case study was carried out to assess whether the BPMN notation is applicableand whether it has benefits in mapping the process of writing off complementary activities in Catholic University of Salvador (UCSAL) and, with this, point out the positive impact of the Business Process Management (BPM) approach. Therefore, it was necessary to map the initial state of the process of writing off complementary activities - AS IS at the Catholic University of Salvador, to identify improvements to be implemented, to model the new TO BE procedure, and to create manuals to assist and standardize the modeled actions. Thus, a research was carried out with a qualitative approach to the problem, explanatory as to the purposes and with the procedure of the case study. Therefore, it was found that the reduction in the number of activities in the process of writing off complementary activities, attenuation from five to two actors in the process, and the standardization of procedures in the process. It then confirms that the BPMN notation assists in strategic decisions and collaborates in identifying the reality that presents itself with the business process and, through the analysis of the mapped process, it is possible to define the improvements to be applied.