Assédio moral organizacional e precarização da relação de trabalho no setor de teleatendimento

Abstract

This work is based on the study about the reality of call center attendants. It seeks to show how the practices aimed at maximizing results in the companies end up by representing situations of organizational harassment. The consequence is the social precarization of labor. In this corporative environment, the relationships are established under a kind of management that combines work surveillance with modern technologies, seeking to increase productivity. Thus, some practices are common: extreme demanding for results, intense psychological pressure and constant threat of dismissal from work. Through the analysis of labor lawsuits, this research aimed to identify the organizational harassment as a collective practice. As a consequence, it aimed to discover which would be the judicial means of protection that suited the corresponding rights.