Justice GAP: a dificuldade no acesso à informação jurídica e os obstáculos ao exercício dos direitos do cidadão Soteropolitano

Abstract

This article is based on the research question: how does the relationship between access to information, legal knowledge and the enforcement of rights develop? The general objective was to analyze the correlations between learned legal information, understanding and the realization of rights by the society of Salvador, in light of the concept of the Justice Gap. The specific objectives were to identify the rights and the way of exercising them that the population of Salvador knows and to reflect on the possible causes of the justice gap in Salvador-BA. As methodology, we used a bibliographic review, document analysis and an online questionnaire, using the snowball sampling technique, with citizens from Salvador. The results indicated that a considerable portion of the respondent population highlighted the existence of violation of rights, with emphasis on the area of consumer rights, but did not take any action against this violation. As a result, it was found that the absence of adequate legal technical knowledge and the deficiency in the quality of public services in Salvador/BA are the biggest obstacles that justify the distance between guaranteeing the right and making it effective, that is, the justice gap.