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Título: | Administração de conflitos interpessoais no processo de trabalho do gerente de enfermagem: uma revisão narrativa de literatura |
Autor(es): | Nunes, Amélia Maria Pithon Borges lattes.cnpq.br Teixeira, Tânia Marcia Baraúna lattes.cnpq.br Nunes, Amélia Maria Pithon Borges lattes.cnpq.br Mendes, Fernanda Cardeal lattes.cnpq.br Freitas, Raniele Araújo de lattes.cnpq.br |
Palavras-chave: | Gestão hospitalar Gestão na área de saúde Processo de enfermagem Conflitos Hospital management Health management Nursing process Conflicts |
Data do documento: | 7-Dez-2018 |
Editor: | Universidade Católica do Salvador |
Resumo: | In the hospital context, the nurse is the leader of the nursing team and manages the health units, taking responsibility as mediator of the conflicting relationships of his team. OBJECTIVES: To identify in the academic literature articles that address the administration of interpersonal conflicts in the work process of the nursing manager. METHODOLOGY: Articles were selected, and scientific publications were selected from the virtual databases: SciELO, LILACS, MEDLINE, BDENF; comprised between 2010 and 2017, in Portuguese. RESULTS: Of the studies analyzed, ten of them brought relevant approaches to conflicts. DISCUSSION: The results presented in the form of thematic categories are as follows: Nursing leadership; The causes of conflicts and solutions to conflicts. CONCLUSION: However, the nurse's behavior to address the problem will depend on the perception optics in detecting the conflict, on the choice of strategy to negotiate it. |
URI: | http://104.156.251.59:8080/jspui/handle/prefix/669 |
Aparece nas coleções: | Enfermagem |
Arquivos associados a este item:
Arquivo | Descrição | Tamanho | Formato | |
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TCCJULIANAMEDEIROS.pdf | 980.47 kB | Adobe PDF | Visualizar/Abrir |
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