2021-09-212021-09-212021-09-212021-04-09https://ri.ucsal.br/handle/prefix/4648Urban solid waste is a current problem which has been mitigated by recyclable material collectors who have found subsistence in it. Thus, entrepreneurial action emerged, called social entrepreneurship, which later these workers came together and formed cooperatives of recyclable material collectors. The work carried out by the cooperatives is crucial for this waste generated by the production of goods to return to the value chain. However, due to the very condition of poverty, from which these cooperatives arise, they face many difficulties, especially with regard to their operational processes. This research arises from the researcher's desire, even in a complex and precarious scenario, to identify opportunities for improvement in operational processes in recyclable material collectors' cooperatives so that they continue to exist and perform their noble work. This dissertation was divided into two articles: the first one of them refers to a bibliographic review to search for works in the literature whose objective has been to propose opportunities for improving operational processes in Recyclable Material Collectors' Cooperatives (CCMR) which, consequently , contribute to the development of the business; the second article was prepared based on the results of the case study at the Cooperative for Selective Collection, Plastic Processing and Environmental Protection (Camapet), whose objectives were to identify and analyze the operational processes from the perspective of Quality Management, and to propose an interaction map of business processes to improve the relationship between cooperatives and stakeholders in sustainable business. With the results, it was realized that the operational processes within the cooperative are linked to input (partners/suppliers) and output (customers) waste, that is, external aspects. The perspective of Sustainable Entrepreneurship can be an opportunity to seal a link and make the reverse flow viable. The results revealed that, in order to improve the operational processes, it is necessary the interaction with the management and support processes as they corroborate the control and functionality of the operations, in addition to actions that improve the selection of the supplier to add value to the customer (industries that buy recyclable materials).Acesso AbertoCooperativa de catadores de materiais recicláveisMelhorias de processos operacionaisEmpreendedorismo sustentávelResíduos sólidos urbanosRecyclable material collectorsCooperativeOperational process improvementsSustainable entrepreneurshipUrban solid wasteDissertaçãoPlanejamento Urbano e Regional/DemografiaTerritorialização e Desenvolvimento Social