2020-12-222020-12-212020-12-222020-01-11https://ri.ucsal.br/handle/prefix/2687The present work developed through scientific articles, monographs, and bibliographies, deals with the application of the Consumer Protection Code and its effectiveness in the face of virtual consumer relations that occurs through applications, platforms, websites, among other possible electronic tools. As well as, to the relevant innovations for consumer relations in Brazil from Federal Decree No. 7.962/13. In addition to the definitions and challenges of virtual contractual relations, given that in the case of post-modern legal relations, the vulnerability is even greater when compared to traditional legal relations. It is also necessary to analyze the structure of consumer relations celebrated through the internet and consumer guarantees, this being the most vulnerable part of the relationship, taking as reference the CDC and the principles that govern it, being of paramount importance, security ; clear information; truthful advertising; contractual protection; indemnity; and the supplier's strict liability. This article is aimed at consumers who are interested in being aware of their rights in the face of electronic commerce, which is increasingly socially fused, and anyone who wants to delve into the excellence and pro activity of consumer rights.Acesso AbertoComércio eletrônicoProdutos e serviçosRelação de consumo virtualCódigo de Defesa do ConsumidorE-commerceProducts and servicesVirtual consumer relationshipConsumer Protection CodeTrabalho de Conclusão de CursoCiências Sociais AplicadasDireito