2021-05-052021-05-052021-05-052021-03-22https://ri.ucsal.br/handle/prefix/4360This research work was developed as a requirement of the Postgraduate Program in the Doctorate modality that deals with access to information in Public Universities in order to research how these educational institutions are complying with the determinations of federal law nº. 12.527/2011, the Law on Access to Information, entitled as LAI that allows, among other aspects, greater transparency, publicity and efficiency in public management, as determined by article 37, of the 1988 Federal Constitution. In this sense, the general objective of the research was to analyze what are the forms of access to information adopted by public universities within the scope of the constitutional and legal precepts provided for in the Brazilian legal framework, an opportunity in which a brief history of access to information during the early 21st century. In the methodology, documents available on the world wide web and dialogues with five Brazilian universities were observed, namely: UFBA; UFG; UFPA; UFPR and USP. Concerning the purposes of the research, descriptive and exploratory research was used, in addition to qualitative and quantitative research. The multiple case study technique was also adopted, confirming the hypothesis that the researched universities do not comply with the Law on Access to Information, according to the legal, normative and regulatory order, which can corroborate the commitment of efficiency in the end-and-middle activity of these institutions. The research provided numerous information that surprised the researcher, such as: a) the inefficiency in serving the internal and external public; b) insufficient internal communication; c) failure to fully comply with the role of the institutions surveyed in the middle and end activities with rules, regulations and the Brazilian legal framework with an emphasis on Law no. 12.527/2011 and the Constitution of the Federative Republic of Brazil (1988). However, immediately, the research was successful in its development when it was noticed that one of the institutions surveyed noticed the need for changes in the "Access to Information" Menu and immediately made changes, reformulating the entire website of the service. However, in general, it was noticed that the websites of the researched institutions are not accessible; they do not have accessibility features and there was no universal usability in an equal way. Thus, universal access must be inclusive without exclusion, such as the availability of information in the Brazilian Sign Language (LIBRAS) as the summary of this thesis.Acesso AbertoDireito Fundamental de Acesso à Informação. Lei nº 12.527/2011Cultura de Transparência na Administração PúblicaDivulgação de informações de interesse públicoInstituições Públicas de Ensino SuperiorFundamental Right of Access to Information. Law No. 12.527/2011Culture of Transparency in Public AdministrationDisclosure of information of public interestPublic Institutions of Higher EducationTeseSociais e HumanidadesMultidisciplinar