As oportunidades de melhoria nos processos operacionais em Cooperativas de Catadores de Materiais Recicláveis: estudo de caso
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Date
2021-04-09
Journal Title
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Universidade Católica do Salvador
Abstract
Urban solid waste is a current problem which has been mitigated by recyclable material
collectors who have found subsistence in it. Thus, entrepreneurial action emerged, called
social entrepreneurship, which later these workers came together and formed cooperatives
of recyclable material collectors. The work carried out by the cooperatives is crucial for this
waste generated by the production of goods to return to the value chain. However, due to the
very condition of poverty, from which these cooperatives arise, they face many difficulties,
especially with regard to their operational processes. This research arises from the
researcher's desire, even in a complex and precarious scenario, to identify opportunities for
improvement in operational processes in recyclable material collectors' cooperatives so that
they continue to exist and perform their noble work. This dissertation was divided into two
articles: the first one of them refers to a bibliographic review to search for works in the
literature whose objective has been to propose opportunities for improving operational
processes in Recyclable Material Collectors' Cooperatives (CCMR) which, consequently ,
contribute to the development of the business; the second article was prepared based on the
results of the case study at the Cooperative for Selective Collection, Plastic Processing and
Environmental Protection (Camapet), whose objectives were to identify and analyze the
operational processes from the perspective of Quality Management, and to propose an
interaction map of business processes to improve the relationship between cooperatives and
stakeholders in sustainable business. With the results, it was realized that the operational
processes within the cooperative are linked to input (partners/suppliers) and output
(customers) waste, that is, external aspects. The perspective of Sustainable Entrepreneurship can be an opportunity to seal a link and make the reverse flow viable. The
results revealed that, in order to improve the operational processes, it is necessary the
interaction with the management and support processes as they corroborate the control and
functionality of the operations, in addition to actions that improve the selection of the supplier
to add value to the customer (industries that buy recyclable materials).
Description
Keywords
Cooperativa de catadores de materiais recicláveis, Melhorias de processos operacionais, Empreendedorismo sustentável, Resíduos sólidos urbanos, Recyclable material collectors, Cooperative, Operational process improvements, Sustainable entrepreneurship, Urban solid waste